There was an initial printing issue but the store replaced this very quickly.
Bought some for my 20th birthday. Friends really liked them
Gate · DELIVERY
Doc Ref · DL/SHIP/2026
● Updated 06 May
DeliveryDeskget it on time.
UK delivery only. Two tracks: personalised items printed in 2–3 days, fancy dress stock dispatched in 0–2 days. Mixed orders ship in separate parcels — tracked separately. Full legal version →
The Quick Routes
DL · SHIP · DESK
Free over
£25
On both tracks · personalised & fancy dress
Next day cut-off
2PM Mon–Fri
Fancy dress stock · order by 2pm for next-day dispatch
Coverage
United Kingdom only
England · Scotland · Wales
Northern Ireland
Highlands & Islands
England · Scotland · Wales
Northern Ireland
Highlands & Islands
No ROI, Channel Islands, BFPO, P.O. Box or international.
01GATE
Personalised items
Brief · made for you
Custom tees, hoodies, sweatshirts with names, slogans or images. Printed by our UK fulfilment partner once you order — not held in stock, so production takes a couple of days before shipping.
- Production2 – 3 working days after order placed
- Delivery3 – 4 working days after dispatch
- Total to doorUp to 7 working days total · plan ahead for events
- Cost£3.99 under £25 · FREE over £25 · no minimum order quantity
02GATE
Fancy dress stock
Brief · ready to ship
Costumes, wigs, accessories — held in stock at our UK fulfilment partner. Most orders are dispatched within 0–2 working days. Pick standard, next-day or UPS at checkout depending on your event timing.
- Standard · under £25£3.99 · 2-day delivery
- Standard · over £25FREE · 2-day delivery
- Next Day · under £25£4.99 · order by 2pm Mon–Fri
- Next Day · over £25£2.99 · order by 2pm Mon–Fri
- UPS Next Day · under £25£6.99 · tracked & signed
- UPS Next Day · over £25£4.99 · tracked & signed
03GATE
UK regions & exclusions
Brief · know before you order
We ship to all four UK nations including Northern Ireland, the Scottish Highlands and Islands. We don't ship outside the UK, to BFPO addresses, or P.O. Boxes. Charges and timeframes vary slightly for remote regions.
- Mainland UKEngland, Scotland, Wales · all standard rates and services apply
- Northern IrelandRoyal Mail · 4–5 working days · £3.99 (free over £25) · Next Day & UPS not available
- Highlands & IslandsRoyal Mail · 4–5 working days · £3.99 (free over £25) · Next Day & UPS not available
- We do NOT ship toRepublic of Ireland · Channel Islands · Isle of Man · BFPO addresses · P.O. Boxes · International addresses
04GATE
Cut-offs & tracking
Brief · the timing rules
Personalised orders need 9 days before an event. Fancy dress can usually go on next-day if you're 3 days out. Working days exclude UK bank holidays. Every event collection page has a live countdown timer.
- Personalised cut-offOrders placed after 5pm count as next working day · order at least 9 days before your event
- Fancy dress cut-offOrder by 2pm Mon–Fri for next-day dispatch · after 2pm Friday, ships Monday
- Working daysMon–Fri, excluding UK bank holidays · some couriers deliver Saturdays, none deliver bank holidays
- Tracking linkSent by email at dispatch · may take up to 24h to activate
- CarriersRoyal Mail · Amazon Logistics · DPD · UPS · or our print-on-demand network for personalised
05GATE
Delays · missing · damaged
Brief · what to do
Couriers occasionally have delays — bank holidays, weather, peak season. Quoted timeframes are estimates, not guarantees. If your order is significantly late, missing, or arrived damaged, get in touch and we'll resolve it: replace, refund, or claim with the carrier on your behalf.
- If tracking hasn't updatedWait 48 hours after dispatch · then contact us with your order number
- Window to reportWithin 14 days of expected delivery date
- Damaged on arrivalEmail photos within 48 hours · we replace or refund
- Address errorsPersonalised items can't be redirected once in production · contact us within 1 hour of order if you spot a typo
Desk 03 · Open Mon–Fri 09:00–17:00
Need help with
an order?
Email is fastest — we read every message, no chatbots. Reply within 1–2 working days, often same-day.
Email the desk →
Mailing List · DL/SUBSCRIBE
Newsletter · Drop-in alerts
The weekly drop.
Every week, one email: what's on, what's selling, what's about to ship. Upcoming Big Weekenders, hen and stag dates we're seeing in orders, festival drops, group-discount pushes, restocks on the costumes that always sell out. One email, mid-week, no padding. Easy unsubscribe, GDPR-compliant.