There was an initial printing issue but the store replaced this very quickly.
Bought some for my 20th birthday. Friends really liked them
Gate · DESK 24
Doc Ref · DL/2026
● Updated 06 May
ContactDesktalk to a human.
hello@dressloud.co.uk · 0118 203 0818. Mon–Fri 09:00–17:00 GMT. We're a small team, we read every email, and we reply within a working day or two — fast on weekdays, occasional Saturday from the founder when we're behind.
The Quick Routes
DL · CTA · DESK
Address
5 Tree Close
Tilehurst
Reading, RG30 4TG
United Kingdom
Tilehurst
Reading, RG30 4TG
United Kingdom
Returns must be authorised first — see Gate 03
01GATE
General enquiry
Brief · where to start
Order question, sizing, delivery, "is this in stock?" — drop us a line. We're a small team and we genuinely reply.
- Emailhello@dressloud.co.uk
- Phone0118 203 0818
- Reply timeWithin 1–2 working days
- HoursMon–Fri · 09:00–17:00 GMT
02GATE
Group orders
Brief · for the whole crew
Going big? We handle group orders for stag and hen weekends, big Butlins crews, work-do squads — anything from 10 to 100 personalised tees.
- Subject line"Group Order Enquiry"
- Tell usEvent name, group size, any design ideas or themes
- What we send backDeadline guidance · bulk discount confirmation · production timeline
- Auto-discount5% from 5 tees · 10% from 10 · 15% from 15 (live now, no code needed)
03GATE
Returns & refunds
Brief · the dedicated desk
Full returns policy and the form to start one are on the dedicated returns page — but if you'd rather just email, that works too.
- Subject line"Return Request"
- IncludeOrder number, items, reason, photos if faulty
- AuthorisationWithin 2 working days
- Refund timing5–10 working days after we receive the parcel
04GATE
Complaints
Brief · we want to hear it
If we've dropped the ball, tell us — we'd rather know and fix it than have you walk away. Real human reads every complaint.
- Subject line"Complaint"
- Acknowledged within2 working days
- Resolved within14 working days
- EscalationDirect line to the founder if it's stuck — ask in your first email.
05GATE
Press & partnerships
Brief · stories + co-creation
Working on a piece about big-weekend culture, fancy dress, or the rise of group-outfit kit? Pitching a collab? Tell us what you've got in mind.
- Subject line"Press" or "Partnership"
- Reply window5 working days · we'll always reply, even if it's a no-thanks
- Press kitAvailable on request · logo, photography, founder bio
Desk 24 · Open Mon–Fri 09:00–17:00
Still got
a question?
Most of the answers are already in our FAQ — quick win before you wait for a reply.
Open the FAQ →
Mailing List · DL/SUBSCRIBE
Newsletter · Drop-in alerts
The weekly drop.
Every week, one email: what's on, what's selling, what's about to ship. Upcoming Big Weekenders, hen and stag dates we're seeing in orders, festival drops, group-discount pushes, restocks on the costumes that always sell out. One email, mid-week, no padding. Easy unsubscribe, GDPR-compliant.